Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Joining in. Moved house, and my new self install broadband equipment supposed to be delivered today. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. O2 offered a stunning deal,have yet to take them up on it as i want to be sure this virgin contract is wrapped up. Stream from Virgin Media. - 5160409I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary Manage your broadband, TV, home phone and mobile accounts in one place. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. Main menu; Bundles. Same here no parcel and no text message. Yodel was scheduled to deliver my router on 1/9/22. How to track a home delivery. Lee1981. Kit we want returned. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Click on the brands below or scroll down to the handy brand finder. Browse Virgin Media Virgin Media Community. (East Anglia) Limited (AP East Anglia, A P East Anglia)We would like to show you a description here but the site won’t allow us. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. We would like to show you a description here but the site won’t allow us. Options. Simply select the track your parcel. I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. Just received my second hub 4 this morning installed taken the old one back to post to yodel been of for a few hours then starts doing the - 5251572. The kit was due to be delivered on the 3rd. Because it was shittly designed, the people in the. I have tracked the parcel but it now requires the post code of the place its being delivered to . I haven’t ordered a phone and have never had a contract with Virgin. The Collect+ Send service is in partnership with Parcel2Go. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoClick & Collect with Yodel is easy. Really disappointed, when I goo. 00 guaranteed… Thanks for reaching out to us regarding your issue. Hi, So this finally got resolved and it looks like the driver stole the parcel and I finally got my new phone. New comments cannot be posted and votes cannot be cast. Manage Your Account. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. The Virgin Media website will open in a new tab. Unfortunately I didn't received any package tracking number nor text with delivery details. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. So either collect plus yodel or virgin media have lost it and are charging me for it!”Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. We would like to show you a description here but the site won’t allow us. Unfortunately we don't use the Openreach master sockets as they are BT only. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. We would like to show you a description here but the site won’t allow us. Phone. Do you agree with Yodel's 4-star rating? Check out what 487,613 people have written so far, and share your own experience. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. 3:41 PM · Jul 24, 2023. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. Check with your retailer if you can use our home collection returns service or click here to see if you can return through our Deliver to Store service. Security matters. Virgin Mobile. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. I've taken a look at our systems and I can see that your new equipment was activated. on 16-03-2023 19:38. Thanks,Yodel says delivered but hasn’t. Verified account Protected Tweets @; Suggested usersWhy Virgin Media still use Yodel as a delivery partner I don't know. 10/11/23 15:13. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Please stop sending me endless harassing texts. I am now. “@virginmedia Yes. 09/11/23 11:22. Sign in . I've received no communication from virgin addressing this, in fac. on 28-03-2023 08:11. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. Paul. Yodel is highly rated from customer reviews on Trustpilot. Thanks. backtothefuture. . Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. I don't work for Virgin Media. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Available with M50 broadband or faster. Deal. Virgin Media;. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Anything else on the BT network you could just use. Account - Cable. 2 Kudos. Account - Mobile. I checked the delivery tracking and it notified me that the parcel has been returned to sender. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. 13-01-2023 14:29 - edited 13-01-2023 14:30. Just the same response. I've received no communication from virgin addressing this, in fact both of the. i. I was told that both orders have been cancelled and that my mothers account was flagged. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. It's your sole responsibility to track and update your system. The overall user rating for this number is Negative . PER MONTH. 0 Kudos. Yodel say I have to speak to Virgin to get the package re sent. Thanks in advance. Global Media Limited Customer Service telephone A. Your Virgin Media return En route. Re: Virgin parcel scam. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. 44pm and the. See Deal. Options. Virgin Mobile. Hi, Dave, I am having the same problem…my new equipment was supposed to be delivered on Monday by Yodel…. I don’t know what to do, each party is putting the blame on the other and I’m the paying. consumer polling and social media complaints. Simply select the track your parcel link in the email and enter the code to get the latest update. Yodel customer service said they couldn't do anything without a tr. Let us know how it goes. Sign in . I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. My parcel with a hub 4 was supposed to be delivered on Tuesday. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. We would like to show you a description here but the site won’t allow us. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. This is a common and effective way to try and control web traffic and customer volume. To date not had any communication from Virgin Media chasing return of equipment. 07480632098. Having issues? We help you find out what is wrong. I’ve called Virgin Media and they have launched an investigation with Yodel. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or. . I would like to know if i can rearrange delivery or cancel the order. . Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. We would like to show you a description here but the site won’t allow us. My Virgin Media App. Use our app to: - Send a parcel from any of our thousands of local stores. Reply. Global Media Limited Postal Address and Map for A. The guy did say it would be a hub 5. virgin dragging their feet 3 weeks since order, struggling with - 4931565We would like to show you a description here but the site won’t allow us. Where is your parcel coming from: Where is your parcel going to: Weight. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. on 22-04-2023 10:15. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Horrible, they treat customers like you own them something. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. At least 30Mbps download speeds in every room or £100 one-off credit. In response to Zach_R. Processed at National Hub. Yodel works with many retailers to offer Return to Yodel Store services. We would like to show you a description here but the site won’t allow us. Yes - of course. How to track a home delivery. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. It didn't arrive and the next. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or. We would like to show you a description here but the site won’t allow us. Switched On Families. Very. . I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. I've replied to numerous emails asking for a returns label but nothing received. £45. Thanks for your post and questions around 21CV. As you can see from the above, they don’t have any record of any parcels due for my address. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. About GXO Logistics. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Being returned to Virgin Media. QuickStart, set up and connections. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Received into MITCHAM DEPOT. Account - Mobile. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. Options. Shop. Thanks in advance. Please have your parcel tracking ID ready. Stay safe online. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. They've fallen apart, no available tracking, no available customer service and - 5047219 - 2Does anyone know how long it takes for a response from the “back office team” i was told I would receive a response in 5 days. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. I don't work for Virgin Media. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. . If VM tries to charge you, you can always post back on. - View Collect+ stores on a map. No delivery and now no delivery date available on their site! - 5176387 The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Mobile phone scam. Drop off your item at a local Yodel store at a time that's easy for you, whether that's on your way to or from work, or on. . For queries on delivery charges from online retailers please contact the retailer directly. Packaging We would like to show you a description here but the site won’t allow us. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. I’m so frustrated with Yodel. We would like to show you a description here but the site won’t allow us. 44pm and the parcel was taken in by someone with my last name, this is a complete lie and I can. 44pm and the parcel. Stream box and remote remain property of Virgin Media. (England) I bought a mobile on contract from virgin media. The talks between Virgin Media O2 and. “@JamesBrennan_ Hi James, you would usually receive a text or email from Yodel confirming the tracking details for your delivery. 7 million in fiscal 2021, up from £9. They appeared on the BBC Watchdog programme numorous time yet major companies like Virgin Media, Amazon, Boots, Sports Direct, O2 and Little Woods Insist on using them. Joining in. Returned to private message to be advised that the order was cancelled because I didn’t confirm on one call from another country on a bank holiday! also account shows a bill for the phone you returned and cancelled, I want this bill removed from my account! The order shows as complete for the pro ma. So you won’t need to hop around. SpeedWe would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. You're claiming one of them items wasn't sent back. Expecting delivery of router today but Virgin Media have not. FREE Virgin Media Returns | Collect+ delivered by Yodel. Everything you need is posted to you. Further exclusions & legal stuff apply. Shop. I've - 5179046Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). and delivery tracking information. . Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. on 02-12-2021 17:04. Options. Processed at National Hub. I'm a Very Insightful Person, I'm here to share knowledge. From £ 28 a month 18 month contract Check it out Broadband only Don’t need our phone services? Scale it back with our broadband only option, pure and simple. Get it for your Android device. . I called virgin and they said to contact - 5105152 - 2Virgin Media . Virgin text me in the 25th telling me yodel would contact - 5191673. Virgin Media’s service is not activated too in the new address requested. I was never contacted. Forum Team. We would like to show you a description here but the site won’t allow us. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. I've had a new 360 box. After all the years I had using virgin broadband I never had one complaint, would always recommend the consistency of speed and zero. i. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. No setup fee is available on all bundles, broadband & phone, and broadband only packages. We would like to show you a description here but the site won’t allow us. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. Virgin Media. Options. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. I've received no communication from virgin addressing this, in fact both of the. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. Thanks for your post and welcome to the community. We would like to show you a description here but the site won’t allow us. My Virgin Media App. Options. . Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Welcome to our community forums and thank you for your first posts. I’ve chased Yodel and they have promised to deliver tomorrow . We would like to show you a description here but the site won’t allow us. Thank you for the update, please let us know how things go. Options. not to me. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. They never were. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. Virgin Mobile. Get it for your Android device. Shop online with over 90 brands and have your items delivered to your local store. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . Options. Not in? No worries: Yodel will leave a card explaining how to reschedule. This applies to calls from any phone line, including mobile, landline and payphone. This number, primarily associated with fraudulent activities, where callers impersonate Virgin Media, is a mobile number operated by Hutchison 3G UK Ltd. Or stream, control and manage. . The Virgin Media website will open in a new tab. Switched. I would be grateful for any advice on the best way to proceed. Hello. We would like to show you a description here but the site won’t allow us. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. Sign in . We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. A number of queries can be addressed by the automated assistant, which will point you. Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. Re: Yodel (oh god, no) email when. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. On our wavelength. Returned to Virgin Media. I haven’t ordered a phone and have never had a contract with Virgin. Options. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. I'm sorry to hear about the issue you're having with the returns kit. QuickStart, set up and connections. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. 15/11/23 09:44. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. Horrible, they treat customers like you own them something. Global Media Limited: Website for A. . Free tracking available as standard. We would like to show you a description here but the site won’t allow us. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. I booked this. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. Seems a shame to throw in the bin plus don't want a bill from Virgin. There was no label in the box but searches revealed that I could recycle via. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. We would like to show you a description here but the site won’t allow us. Watch out Samsung!We would like to show you a description here but the site won’t allow us. Str33t. What has everyone else done? Solved: Waited in all day for a booster supposedly to be deliver on Saturday. Processed at National Hub. But if the box is truly lost, wouldn’t it be eas. A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. I will need to take a look at this for you, so will pop you over a PM, please keep an eye our for the little envelope Thanks, ZoieWe would like to show you a description here but the site won’t allow us. £45. 09/11/23 11:22. Being returned to Virgin Media. My Virgin Media App. No still no tracking number. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Just joined. on 16-03-2023 19:38. i. Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. Joining in. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. but I can't. If your parcel is able to be rearranged, you will see the options that are available to you. Thanks for the nice chat regarding the loss of the hub, glad we have resolved the issue of its loss. The real trick to leaving an impression during The Voice Blind Auditions is to give the. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. We would like to show you a description here but the site won’t allow us. I'm moving into a new place and the only information I've recieved is. Hi chereseferry 👋. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. or Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. Thanks for your post and questions around 21CV. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. - Create returns labels for 300+ retailers. Thanks for your post and welcome to the community. Make sure your TV and your box are switched on. @Zach_R. Account - Cable. We would like to show you a description here but the site won’t allow us. I dropped it off at the nearest Collect+/Yodel point (local corner shop). A. Arrowmunda. If you have a tech booked they would have the equipment. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. r/britishproblems•. GXO Logistics, Inc. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. If you choose to have the equipment delivered to your. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. 10/11/23 10:32. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. On our wavelength. No recent parcel is showing under your name and address. Switched On Families. on 28-03-2023 08:11. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. £8p/m extra or included with Gig1 or Volt. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Flag for a moderator. We would like to show you a description here but the site won’t allow us.